Refund & Return Policy
Your trust means everything to us. We are committed to providing a transparent, fair, and customer-friendly shopping experience for every Sakhyam family.
Our Commitment To You
At Sakhyam, every order is carefully quality checked, packed with care, and shipped with the intention of delivering joy, learning, and meaningful experiences.
📦 Wrong Product Received
If you receive an item different from what was ordered, you may request a return or replacement within 2 days of delivery.
📹 Damaged Product Received
Returns are accepted for transit damage only when supported by a complete unboxing video.
Conditions For Approval
- ✓ Request must be raised within 2 days of delivery.
- ✓ Product must be unused and in original condition.
- ✓ Original packaging should be retained.
- ✓ Unboxing video is mandatory for damage claims.
- ✓ Claims are subject to verification.
Non-Returnable Situations
- ❌ Change of mind after purchase.
- ❌ Return request after 2 days.
- ❌ Missing unboxing video.
- ❌ Customer-caused damage.
- ❌ Customized or personalized products.
- ❌ Missing original packaging.
How To Request A Return
1️⃣ Contact Us
Reach out within 2 days.
2️⃣ Share Details
Order ID, photos and video.
3️⃣ Verification
Our team reviews the request.
4️⃣ Resolution
Replacement or refund processed.
Refund Timeline
Approved refunds are generally processed within 5–7 business days. Depending on your bank or payment provider, additional processing time may apply.
A Note From Team Sakhyam
Every Sakhyam product is created with a purpose—to help children connect with Indian culture, values, creativity, and joyful learning. We deeply value the trust you place in our brand and remain committed to providing a fair, transparent, and customer-friendly experience.
📧 Support@sakhyam.com
🌐 www.sakhyam.com